Warranty Policy
Last updated: 13/04/2026
At Maison Velanore, we are committed to delivering products that meet high standards of quality and craftsmanship.
1.Warranty Coverage
We offer a limited warranty covering manufacturing defects under normal use.
This warranty applies for a period of 6 months from the date of delivery.
2.What Is Covered
The warranty covers:
- Manufacturing defects
- Faults in materials or workmanship
3.What Is Not Covered
The warranty does not cover:
- Normal wear and tear
- Scratches, dents, or cosmetic damage
- Damage caused by misuse, accidents, or improper handling
- Water damage (unless explicitly stated as water-resistant)
- Unauthorized repairs or modifications
4.Sourced Products
As Maison Velanore operates through an international sourcing model, warranty terms may vary depending on the product and supplier.
In all cases, we will review each request carefully and provide appropriate support.
5.Warranty Claims
To submit a warranty claim, please contact us with:
- Order number
- Description of the issue
- Clear photos or videos of the product
Email: helpdesk@maisonvelanore.com
6.Resolution
After review, Maison Velanore may:
- Offer a repair
- Provide a replacement (if available)
- Issue a partial or full refund (if applicable)
All decisions are made at our discretion based on the nature of the issue.
7.Shipping for Warranty
Customers may be responsible for shipping costs related to warranty claims unless the issue is confirmed as a manufacturing defect.
8.Contact
For all warranty-related inquiries, please contact:
Email: helpdesk@maisonvelanore.com