MAISON VELANORE Frequently Asked Questions 1. Where are your products sourced from? Our products are carefully sourced through our international network, including locations such as the United States, United Kingdom,Turkey and Dubai. This allows us to offer a refined and exclusive selection. 2. Why does delivery take time? Each item is sourced after your order is placed to ensure availability and quality. This process allows us to provide access to a wider and more exclusive range of products. 3. How long does delivery take? Order preparation typically takes 2–5 business days. Estimated delivery time is 14–30 business days depending on your location. 4. Do you offer worldwide shipping? Yes, Maison Velanore offers worldwide delivery. 5. Can I return my order? Returns are accepted only in cases where the item is defective or incorrect. For full details, please refer to our Refund & Return Policy. 6. Do you offer warranty? Yes, we offer a limited warranty covering manufacturing defects. Please see our Warranty Policy for more information. 7. Are your products authentic? We carefully source all products through trusted suppliers and conduct quality checks before delivery. Please refer to our Authenticity Guarantee for full details. 8. Can I cancel my order? Orders may be canceled within a limited time after placement. Once sourcing has begun, cancellation may no longer be possible. 9. Do you offer gift cards? Yes, we offer digital gift cards. They are valid for a limited time and can be used under specific conditions. 10. How can I contact you? You can reach us anytime via email:Email: helpdesk@maisonvelanore.comWe typically respond within 24 hours. Time • Vision • Legacy
